Customer Care & Service

We believe that exceptional customer service is an essential part of your experience with us. Just as we are dedicated to the well-being of your skin, we are committed to ensuring your journey with us is smooth, supported, and fully respected. Below, you'll find our commitments to you.

1. Our Communication Promise

We strive to be clear, kind, and helpful in every interaction. You can reach our dedicated support team at [email protected]. We aim to respond to all inquiries within 24 hours on business days (Monday through Friday, 9 AM - 5 PM PST).

2. Shipping & Handling

As part of our commitment to caring for you globally, we are proud to offer Complimentary Worldwide Shipping on all orders. Once your order is placed, you will receive a confirmation email with your order details. When your order ships, you will receive a follow-up email with tracking information so you can follow its journey to you.

  • Processing Time: All orders are processed within 1-3 business days.

  • Transit Times: Delivery times vary by destination. You can view estimated delivery times during checkout.

3. Returns & Exchanges

Your satisfaction is at the heart of what we do. If you are not completely happy with your purchase, we are here to help.

  • Window for Returns/Exchanges: We accept returns and exchanges for any unused and unopened products within 30 days of the delivery date.

  • How to Initiate: Please contact us at [email protected] with your order number. We will guide you through the simple process and provide a prepaid return label where applicable.

  • Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days.

4. Product Safety & Satisfaction

Your trust is our priority. Our products are formulated with care and rigorously tested. However, if you experience any adverse reaction, please discontinue use immediately and consult a healthcare professional. For any concerns regarding a product, don't hesitate to contact us.

5. Your Privacy Matters

We protect your personal information with the same care we encourage you to show your skin. Please review our separate [Privacy Policy] for detailed information on how we collect, use, and safeguard your data.

6. Feedback & Growth

Your voice helps us grow. We welcome and value your feedback, questions, and stories. Sharing your experience helps us serve you and our community better.

Final Note:
This policy is designed with your peace of mind in focus. We reserve the right to update it to better serve our customers. Any changes will be posted on this page.

Thank you for trusting Aquaphorusshop as part of your self-care journey.

With Gratitude,
The Aquaphorusshop Team