Shipping Policy

At Aquaphorusshop, we believe great skincare should be effortlessly accessible. That‘s why we are proud to offer Complimentary Standard Shipping to every corner of the globe with every single order—our way of honoring your commitment to self-care. Below, you’ll find everything you need to know about how we get your products to you.

1. Processing & Shipping Timeline

Your order journey begins the moment you click “place order.”

  • Order Processing: Once your order is placed, our team carefully prepares it for its journey. All orders are processed and handed off to our shipping partners within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • In Transit: After processing, your order begins its voyage. The estimated transit time to most international destinations is 6 to 12 business days from the date it is shipped.

  • Important Note: The total delivery time is the sum of the processing time and the transit time. Business days do not include weekends or holidays. Please note that final delivery can be affected by factors beyond our control, such as customs clearance procedures in your country, local postal delays, or weather events.

2. Order Tracking & Communication

We want you to feel informed every step of the way.

  • You will receive an Order Confirmation email immediately after your purchase.

  • Once your order has been processed and shipped, you will receive a separate Shipping Confirmation email. This email will contain your tracking number and a link to follow your package‘s progress. Please allow up to 24 hours for the tracking information to activate in the carrier’s system.

3. International Orders & Customs

As an international shopper, you are our valued guest.

  • Duties & Taxes: Aquaphorusshop's prices do not include any potential import duties, taxes, or customs clearance fees that may be levied by your country. These charges are the responsibility of the recipient and are determined solely by your local customs authority. We cannot predict or control these fees.

  • Customs Information: To ensure smooth clearance, all required commercial invoices and customs declarations will be accurately completed and attached to your shipment.

4. Shipping Address Accuracy

Your care package is eager to find you! Please double-check that your shipping address is complete, accurate, and typed in English characters. We ship to the address provided at checkout and cannot be held responsible for orders lost or delayed due to incorrect or incomplete addresses. If you realize you‘ve made an error, please contact us immediately at [email protected]. We will try to correct it if your order hasn’t yet been processed.

5. Missing or Delayed Packages

While rare, we understand that waiting can be worrying.

  • Please first use the tracking link provided in your Shipping Confirmation email for the most up-to-date location.

  • If the tracking shows no movement for an extended period (over 10 business days) or indicates delivery that you have not received, please contact us at [email protected]. We will work directly with the carrier to investigate and resolve the issue for you.

6. Our Commitment

Our goal is to ensure your Aquaphorusshop experience—from browsing to unboxing—feels seamless, reliable, and cared for. We partner with reputable global carriers to deliver your products safely.

Thank you for trusting us to be a part of your routine, from anywhere in the world.

With care,
The Aquaphorusshop Team